Services

User Support

Standard Support

All G Central users have access to telephone and screen-sharing support from our support department. We will resolve problems, provide training, answer questions, and give technical advice. At any time, support personnel can provide shadow support. If granted, our support person will see the user's monitor, and share the use of the keyboard and mouse. Another option is for our support personal to take full remote control of the user's PC. Before a support technician may shadow a user's session or be granted control of a user's desktop, they must be given explicit permission by both a verbal confirmation as well as visual confirmation by clicking the appropriate dialog box on their screen. Support is available between 8:00 AM and 6:00 PM MST. Our tracking system is used to manage help desk operations. As support requests are submitted, each becomes a tracked case recording the user who made the request, time of request, nature, priority, resolution, etc.

Custom Support

Although G Central personnel is normally focused on helping you with standard applications and services, we will also attempt to resolve any custom issues, such as:

Attempt to resolve problems with home-grown and third-party software
Install and troubleshoot hardware which is not part of our standard set
Call vendors on your behalf to facilitate issue resolution

Custom support is considered Level 3 support

Remote Help

You can obtain help remotely using remote help tool. This executable will temporarily install a small program on your computer which will allow support technician see your desktop and press keys.

After you close the tool, it will be completely removed from your system.

Network Services

In today's business world, communication is a critical function for every business. Reliable and efficient access to information has become an important asset in the quest to achieve a competitive advantage. Successful, growing companies must learn to harness and exploit the power of their networks as a means to maximize business success.

Networks have become the lifeblood of every business and every network has its own unique characteristics and requirements. Today's business networks require much more than servers, workstations, printers and software connected together. They require seamless integration of applications and data, abundant data storage, flexible and timely messaging with innovative content filtering, advanced print services, failsafe virus protection, fast Internet access with intrusion prevention, a unique web presence, simplified remote access, integrated telephony services, and effective disaster recovery, with complete security at every level.

G Central has the experience and expertise to handle your networking project. Our network consultants focus on the business needs of each individual client, while drawing on our vast experience from all our clients. We understand the challenges your company faces each and every day, so we design network solutions to meet your current requirements that are scalable to future needs. Solutions that can grow as your company grows.

We also understand that a secure and efficient network is an ongoing process. G Central can provide you with the after installation support services necessary to manage and maintain your network, so you can focus on managing and growing your business. Experienced support staff can also provide help desk services, remote desktop troubleshooting, and preventative maintenance.

Call G Central today and put your network to work for your business.

Wired LAN

Whether you need to connect a couple of computers, or you have fourteen divisional offices you need to bring together; G Central can do it. Our network group will change your network challenges into distant memories. We will facilitate networks while working with your existing Information Technology staff, other vendors, or other outsourcing companies.

Our networking department is capable of carrying on any network build project. We will build a network from the ground up, pull cables, install switches, configure routers, and set up firewalls. We also have a number of wireless solutions to help save on point-to-point costs and make it so your staff can range freely about your office.

G Central, Inc. sells all of the hardware and software to make these networks possible.

Secure Wireless

We are becoming a society connected by wireless technologies. Cellular phones, pagers, PDAs, notebook computers, cameras, mp3 players, bar code scanners, kitchen appliances; everything is linking up wirelessly. With the exception of the most obvious wireless device, a cellular phone, you probably don't even realize just how often, or when or where you are touched by wireless technology.

Some of the more common devices are the new breed of notebook computers and PDAs with their built-in wireless networking capabilities that can quickly and easily find cybercafes and airport hot-spots. Colleges and universities have implemented sophisticated wireless campuses, providing wireless connectivity to students from almost any location on campus. Businesses in just about every market sector can or are benefiting from some form of wireless technology and homeowners are no longer forced to string cabling to every room with a computer.

The technologies behind wireless are rapidly converging and WiFi speeds are increasing at a rapid rate. A few short years ago we topped out at 11mbps. Today, devices with speeds 10 times faster, 108 mbps, are hitting the market at very reasonable prices. Wireless communication is now as fast as most wired networks.

Whether you want a wireless network at your office or home, or need to link buildings across your business campus, G Central can make it happen.

Call G Central today and put wireless to work for your business.

Internet

The Internet has grown from four computer systems in 1969 to over one billion computers today. The world is literally at your fingertips. The needs and uses for the internet are as varied and each connected business and individual user.

And business has been quick to utilize the power of the internet. Today we email, track shipments, order supplies, exchange files, advertise products and services, research our competition, remotely access our data, make travel arrangements, and perform thousands of other work and leisure related functions; all via the internet. Now, with the advent of VoIP (Voice over Internet Protocol), we even make telephone calls to customers, family and friends over the internet.

The Internet has forever changed business from the largest corporation right down to single person home office or student with a laptop at a cybercafe. G Central can help your business harness this incredible resource, whether you need to upgrade to a high speed connection, or require more extensive services like web and email hosting, wireless connectivity, security and antivirus implementation, spam control, content filtering or access to your data via the internet, G Central designs solutions to meet your specific needs.

But all that power, speed, flexibility and convenience doesn't come without side affects. Every network large or small, must be protected from the evils that abound on today's internet. The anonymity and freedom we appreciate about the Internet also leaves us vulnerable to malicious attacks by hackers and destructive virus writers, overwhelmed by spam, and devastated by identity thieves. G Central utilizes various combinations of software and hardware firewalls, automated security updating, spam and content filtering, network wide anti-virus protection, intrusion detection, and various other security techniques to ensure your data stays private and your network remains secure.

You don't have to face these threats alone. G Central has the solutions.

Security and Privacy

Security is a critical consideration for anyone connecting to the Internet. Equally as important for businesses and individuals alike, whether you have a broadband cable or DSL, a dedicated circuit, or even a dial-up connection they all need some type of firewall and intrusion prevention system.

In addition, we strongly recommend regular network maintenance and automated implementation of security patches and updates to ensure that your network maintains the highest level of security protection possible. Ongoing monitoring of any network is important as malicious intruders are constantly developing new ways to breach current security technology. Software and hardware must quickly adapt to the ever-changing threats that have become a daily part of our networking existence.

Virus and Spam Protection

Having difficulty keeping virus definitions up-to-date on multiple desktops? Worried that emails are not scanned for viruses at the server level?

At G Central we focus on technologies that are needed and protect those technologies from vulnerabilities. This yields three major areas of concern: backup solutions, virus protection and firewall/security. Our approach in other words is: purchase and use only what you need and protect the investment. A proven backup solution, solid virus protection and a firewall is the bare minimum of needs to ensure protection from disaster, hacking and virus threats.

Adequate anti-virus protection includes filtering of web content, incoming mail scanning, desktop virus protection and server virus protection. Prudent solutions include protection of all susceptible devices, computers and servers.

Most viruses are spread through email attachments, it is imperative that all email be scanned before reaching an end-user's mailbox. Businesses that rely simply on desktop protection of viruses have a serious vulnerability that must be addressed.

Our focus is on a particular sized customers allows to concentrate on proven virus protection solutions and products that are cost effective, easy to manage and provide a great deal of anti-virus protection.

Firewall and Remote Access

Are you constantly concerned that your network is vulnerable to unauthorized access or attack?

At G Central our approach to client's computer network systems is straight-forward: focus on technologies that are needed and protect those technologies from vulnerabilities. Our focus on protection and vulnerability management yields three major areas of concern: backup solutions, virus protection and firewall/security. Our approach in other words is: purchase and use only what you need and protect the investment. A proven backup solution, solid virus protection and a firewall is the bare minimum of needs to ensure protection from disaster, hacking and virus threats.

Firewall protection is one of the most important pieces to the network vulnerability puzzle. Although your business may not be a target by any person or entity from a hacking standpoint; it is the untargeted, brute-force broadcasts that hackers unleash that can cause the most serious problems. Some examples of stray packets found frequently in the logs of firewalls are Denial of Service Attacks, Pings of Death and Sub Seven attacks.

Firewalls keep you network protected from unauthorized access. When you connect a computer to the public internet, you immediately become vulnerable. Firewalls restrict network access to unauthorized users, but also unauthorized applications.

Businesses can now deliver flexible and secure remote access VPN services to their employees without compromising their company network or having to purchase equipment, hire staff or manage software. G Central will configure VPN for your company's private use that is managed, maintained, and supported.

Secure Site Link

Having multiple locations? Need to extend your network across multiple branches? Extend your reach through a robust security infrastructure!

As the global marketplace becomes more interconnected, organizations must find a way to link ever-growing numbers of users to their systems and applications.

While the rewards of increasing employee, customer and trading-partner access can be considerable, these initiatives must take into account the need to control user populations, enforce corporate-wide security policies and comply with expanding regulatory compliance demands. The ability to provide secure access must also extend to multiple points of entry, from traditional Web browsers to mobile phones, handhelds or other pervasive devices.

IBM security management solutions are designed to work across platforms and applications to integrate and support critical business initiatives. Through extensive features and tools, you can establish centralized, automated policies and processes to help minimize security risks and address regulatory mandates-freeing IT staff from routine security tasks to focus on integrating your existing systems and extending your network.

Computer Repair

G Central provides onsite as well as offsite computer repair. We also have loaner computers, which we supply to our clients in the event of an emergency.

Many computer problems are the result of software issues and conflicts. Our staff is equipped with the tools and utilities to take care of both hardware and software problems.

We also provide day-to-day maintenance including: software patches, antivirus software checking, backup, and data recovery. If you are having a problem with your computer please do not hesitate to contact us.

Remote Backup

More and more companies can now benefit from Remote Backup, also known as Online Backup. A remote backup service or online backup service is a service that provides users with an online system for backing up and storing computer files. Online backup has been in use by large corporations for quite some time. Recently however, online backup systems have been released at price points that make them useable by the average consumer and/or small business. Our online backup systems are built around client programs that would run a scheduled software program (typically once a day). This program compresses, encrypts, and transfers to the remote backup service provider's servers.

Remote backup has a number of advantages over traditional backup methods:

Remote backup does not require user intervention. You don't have to change tapes, label CDs, etc.
Remote backup maintains data offsite. Perhaps the most important aspect of backing up is that backups are stored in a different location from the original data. Traditional backup requires manually taking the backup media offsite.
Remote backup services will maintain a list of versions of your files, so that you can restore not only the latest version of the file, but also any other, older version

Application Development

G Central has a number of methods for providing custom software solutions depending on your needs. We use both open source and commercial platforms to provide you with application that covers your need.

Databases make up a significant portion of our custom software solutions. These databases are used to track sales for stores, membership, equipment, and even job status for manufacturing companies. Our preferred database engine, the software that holds all of this information, is Microsoft SQL Server 2005. You can learn more about it by visiting: www.microsoft.com.

With custom software solutions, our first step is always to find out if there is a pre-built solution that will fit your needs. These solutions are often cheaper because there are a number of other users sharing in the development cost. If we are unable to meet your specific needs with a pre-built solution, the design begins. The process includes: creating a design document, modifying that document until it fits your needs, providing you with a prototype, and modifying the prototype until all expectations are met.

Please contact us if you are in need of custom software.

Web Design

A good website helps you keep your customers informed and devoted. Having a strong presence on the Internet will help attract new customers, provide you leads, and get your name out to the rest of the world. Our web design and development department can help you create a look and feel, build your site, and even get it picked up by the search engines.

Sometimes creating a website is just not enough, we offer a number of web applications to assist your business needs. These web applications can be used to manage your staff's time, keep track of contacts, and even sell your company's products through an online catalogue.